天津市雪琰管业有限公司

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　　为了达到用户的要求，确保用户利益，充分发挥产品的优越性，真正实现“为用户服务，对用户负责，让用户满意”的宗旨，天津市雪琰管业有限公司严格按照ISO9001：2000质量管理体系标准进行管理控制，同时作出如下服务承诺：

In order to meet the customer's requirement,assure their bene-fit,extct the product advantage,realize the corporation tenet of "Serve the customer,Be responsible for the customer and Work to the satisfactory of the customer",Tianjin Xueyan Pipeline Manufacture Corporation provides the following service by strictly adhering to the ISO9001：2000 quality management system:

售前服务	Pre-sales service

1.为用户在订购前介绍管线性能及使用要求，提供管材行业标准、设计参数、施工及验收规范等相关技术文件。

2.协助用户进行管线勘察、设计、测绘。

3.协助用户解决使用我公司产品时遇到的其他技术问题。

4.为用户提供技术支持、技术咨询。

1.Prior to customer order,provide themwith pipeline material property introduction and pipeline service requirement,as well as relative technical document,such as pipeline specification.

2.Assist customer carrying out pipeline surveillance,design and mapping.

3.Assist the customer solving other technical problems met while applying our products.

4.Provide technical support and consultation.

售中服务	After sales service

1.提供施工工艺等技术文件。

2.根据工程进程情况及用户要求，可以派遣高素质技术人员提供全程现场施工技术指导和技术服务。
3.根据用户要求，可以提供管道的安装服务
4.为用户提供管道安装、维修技术培训。

1.Provide technical document such as construction process.

2.Upon the construction progress and customer requirement,as-sign qualified technical personnel prosonnel providing overall process site construction technical instruction and service.

3.Provide pipelin installation service upon customer require-ment.

4.Provide the customer with pipeline installation and mainte-nance technical training.

售后服务	Service promise

1.雪琰管业在接到需方反映的质量问题信息后，1小时之内作出答复，做到用户对质量不满意，服务不停止。

2.在保修期内，提供免费维修服务。
3.提供终身维修技术服务。
4.工程交付合格率100%

1.From the moment the user forward the quality problem infor-mation,Xueyan may immediately response within 1 hour.Our service may never stop until the satisfactory of the service.

2.Provide free reparation serbice within warranty period.

3.Provide product service life maintenance service.

4.100% work acceptance rate.